3、長江后浪推前浪

3、長江后浪推前浪

根據Innovo的intern training schedule，兩個實習生用了兩周的時間在公司的各個部門分別接受了培訓，目的是為了讓他們對Innovo的business operation（商務運作）流程有個初步的了解，為下一步接觸具體工作做準備。兩周后，兩個年輕人完成了這個round?；氐組arketing Department接手任務。

根據他們之前并沒有做marketing的實際經驗這個情況，Nancy覺得應該讓他們從做market survey（市場調查）開始。Marketing Department現在正在準備制定新的營銷方案，前期需要做關于market share（市場份額），customer evaluation（客戶評價）和product usage feedback（產品使用反饋）等相關內容的調查。Survey其實就是用field research（實地調研）和questionnaire（問卷）相結合的方式，collect data（收集數據）并根據這些data做出初步的analysis。在校大學生和新入職的員工往往都是從做survey開始了解business operation的。

這兩個實習生態度非常認真，任勞任怨，加班加點地準備questionnaire，從定位和尋找被調查者，到解釋問卷目的并解答他們的疑問，然后再一份一份地收回問卷。短短三天的時間里，他們完成了對兩百人的問卷調查。然后根據收集到的data做出了一個PPT presentation。遇到不清楚或不確定的地方，他們就找Marketing Department的同事們請教，大家都認為這兩個實習生的悟性很高，很多東西一點就通。90后的potential（潛力）讓大家刮目相看，一改以前的stereotype（固定形象）。

　　How to Make a Market Survey

Be clear of the target to be achieved via the survey.

Employ the best and most efficient survey tools and approaches.

Ask for help and suggestion from those experienced.

Make concise and understandable charts and graphs to present your survey result.

他們把survey presentation準備好以后，向Nancy請示匯報結果。Nancy把Marketing Department的同事們都召集過來，大家一起check（檢驗）實習生的工作成果。男實習生Henderson負責匯報，女實習生Pink幫他翻PPT，并在必要的時候做補充。

Nancy先表揚了兩個孩子這些天以來的認真和努力，然后請大家鼓掌歡迎他們匯報survey result。

Thank you, Ms. Cui. We conducted eight focus groups, each with 10 to 12 people who currently use the product. In this pie chart, the yellow-shaded area represents those participants who buy the product from Innovo, and they comprise only 13％ of the people we spoke with. That's consistent with Innovo's market share segment.

We asked the participants what features they wanted when purchasing the product and this table shows their answers in descending order of importance. As you can see across this row and down this column, Vision Corporation's current product offering includes only one of the top three most desired features.

Finally, we asked the participants to rank the product offered by Vision Corporation against those of the top four competitors, and the results are shown in this bar chart. Vision Corporation received the best rankings for "affordability", but suffered in all the other categories. This line graph shows that these figures have held steady over the time we've conducted these focus groups. We believe this means that our company would be justified in raising the price of its product and using the additional revenue to improve the product's features.

從這兩位實習生的報告中可以看出，他們不僅做出了科學合理的questionnaire，還把調查結果進行了系統分析，提出了改良現狀的建議。雖然有些想法還不夠成熟，但調查工作整體上已經很令人滿意了。根據他們的capacities, Marketing Department接下來的工作可以放心讓他們participate（參與）了。

Nancy看著他們，感到“長江后浪推前浪”的壓力。自己一定要不斷學習，不斷積累經驗，才不會很快被“拍死在沙灘上”。這些新人的加盟，才是公司未來發展壯大的動力。